October 26, 2018: Öhlins RXF Update
Dear Specialized Rider,
The safety and reliability of our products is a top priority for us. We have identified a potential problem with an Ö hlins branded RXF36 Air and RXF34 Air suspension forks sold as aftermarket equipment and as original equipment on some Specialized-branded Enduro, Stumpjumper, Fuse, and Levo mountain bicycles. The products were sold between January 2016 through September 2018.
We have received some reports of the air cartridge abruptly springing out of the fork stanchion tube posing fall and injury risks to the rider. We initiated a voluntary report with the Consumer Product Safety Commission (“CPSC”) and are working closely with them on a press release announcing the recall shortly.
We are advising customers globally who have purchased Specialized-branded Enduro, Stumpjumper, Fuse, and Levo mountain bicycles with Öhlins branded RXF36 Air and RXF34 Air suspension forks to immediately stop riding and bring them to their Specialized dealer to receive the repair.
We apologize for the inconvenience this will cause our customers, but it is critically important to us to do everything we can ensure that our bicycles are as safe and reliable.
Please email
[email protected] or call directly at 877-808-8154 if you have any questions.
Jon Goulet Director, Global Quality and Rider Care