Good question. Here's a link to our complete terms and conditions.
Specialized is a global company serving riders across the world. As such, different policies, procedures, and laws may apply depending on your country of residence. If you are not automatically redirected to the appropriate website for your region, you can manually set your region and language at the top of our page. For contact information in your market, please click the following link: International Subsidiaries and Distributors
Make sure you are logged into your region on our website and then use the “Find a Retailer” link located at the top of the page. There, you will find contact information for your nearest local retailer.
Our international headquarters is located at:
Specialized Bicycle Components
15130 Concord Circle
Morgan Hill, California
95037
U.S.A.
Office: (408) 779-6229
Rider Care: (877) 808-8154
For contact information in other markets, please click the following link: International Subsidiaries and Distributors
The best way to get to know us is to ride one of our bikes! You check with your local retailer.
You can change your account information by selecting Login/Register. Enter your email address and password to view your account information. From there, you can update your name, password, billing/shipping information, and your preferred riding style.
Since your email address is your account username, this cannot be changed.
Why should I register my bike?
Registration will help us provide you with better service. We can keep you updated regarding important information that applies to your bike or riding style. Warranty inquiries will also become more efficient. Having your bike registered may further help if your bike gets stolen.
In case of Roval wheels and components, make sure you register them in order to receive additional benefits. Head over to Roval Registration.
Either click on “Bike Registration” or “Roval Registration” at the bottom our website. Follow the directions as prompted. You will need the serial number to register. For bikes, the serial number is located on a sticker on the underside of your toptube and/or downtube as well as on the underside of your bike, underneath the bottom bracket. Specialized serial numbers typically start with the prefix “WSBC,” “WUD,” “STT,” or “STE.”
We only deliver orders to residential mailing addresses within Singapore, or to one of our Singapore Based Retailers. For information regarding other markets, visit your local retailer or contact one of our market representatives under International Subsidiaries and Distributors.
We generally offer ground shipping as well as various expedited shipment options. The best way to determine your options and pricing is to add your items to the cart and proceed with the checkout process.
As of 2025, all bike orders made online come with free shipping. For non-bike items, a flat shipping fee of SGD 15 applies. If you have questions about the options for buying a bike online, please see our FAQ page here.
Upon shipment, you will receive an email with your tracking number. You can also look up the status of your order by logging into your account on our website and then clicking the “order history” link in the drop-down menu on the left. If your account information does not update with your tracking number, contact our Customer Service.
Once your order is shipped, it will take approximately:
1-3 business days for gear orders and 5-7 business days for bike orders within Singapore. Full Bike purchases, except for Hotwalks, in Singapore will go to our Specialized Build Centre or a Click and Collect retailer partner selected at checkout for assembly before it gets delivered to your door.
To make your shopping easier, we're happy to accept payment via American Express, Visa and Master Card. You can now also pay with ApplePay where it is available.
Please be sure to enter your payment information exactly as it appears on the credit card and make sure that there are sufficient funds in your debit card. Otherwise, there may be delays in processing your order. Your card will be billed at the time of your order.
We do not accept any other form of payment, including gift cards.
Orders can be cancelled at any time prior to clicking on the "Submit Order" button. Once you have submitted your order, our warehouse staff may have an order processed, packed and on the truck within 20 minutes of receiving your payment. If you have placed an order that needs to be cancelled, please contact Rider Care.
We will do what we can to stop the order. If your order has shipped faster than the cancellation request, you are welcome to take advantage of our return policy within 15 days of receiving the order.
Any available financing options will be displayed on our product page. Simply select the product you are interested in and then look for financing information.
Great Question! See our Returns Policy page
Unfortunately, we do not exchange products. If you wish to exchange a product or if you have bought the wrong size, you will need to return your purchase for a refund and then place a new order.
Unfortunately, according to our return policy, we do not accept returns on sale or marked-down products from our online store.
If you received your product in a damaged condition, please contact Rider Care.
How do I start a return?
**To initiate a return for an online purchase, contact Rider Care.**
Will you refund my shipping costs if I return my order?
Specialized will refund the cost of the returned product, but we will not refund the shipping costs you paid for the initial purchase of that product.
When will I get my refund?
We’ll start processing your refund once our Rider Care team has checked the returned item and confirmed it meets our Returns Policy. This quality check usually takes up to a week from when we receive your return, but we try to get it done sooner. After it’s approved, it typically takes 3–4 business days for the refund to be issued by Specialized to your payment provider (like your credit card company).
Please note that the time taken for a payment services provider to provide you with your refund can vary depending upon the provider.
For more information, see our Global Warranty Policy page.
Not all products are available for purchase directly from us. This is especially true for service parts. You should check with your local retailer for any service needs or need for parts. You can also contact Rider Care
The best way to find the right size bike is to demo one. Size choices can be very subjective. As a general guideline, you can refer to the size guide.
Helmets are generally not repairable and need to be replaced.