At Specialized, riders come first. We want you to be completely happy with your purchase, which is why we offer online purchases a 30-day window for returns. Please see below for our terms and conditions.

Terms and Conditions:

• Items must be returned in new / unused condition in the original box and/or packaging including, where applicable, tags, manuals, warranty documents, and other accessories.

• Returns must be initiated with us within thirty (30) days of delivery of the product(s) to you.

• We do not accept returns for items purchased through other channels such as Specialized owned stores, third party retailers and independent websites.

• Refunds will be issued to the original method of payment after the return product has been received and inspected.

• Specialized reserves the right to, in its discretion, refuse a return if it does not meet the criteria within these terms and conditions.

Bike Returns:

• All original components must be on the bike.

• Any permanent modifications to the bike/frame will make the bike ineligible for return. For example, if the steerer tube has been cut on a frameset or a frame protector such as ride wrap has been installed, it will not be accepted.

Return Limitations:

• Turbo batteries purchased online must be returned through an authorized retailer as they are considered Dangerous Goods and require additional handling.

• Personalized items and water bottles cannot be returned or exchanged except in cases of manufacturing defects.

• Product(s) marked final sale. This does not include merchandise that is faulty or has manufacturing defects.

• Unfortunately, we cannot process direct exchanges, so you will have to place a new order and return the item you want exchanged. The fastest way to do it is to place a new order, and then return the item you want exchanged for a refund.

RETURNS FAQ

WHICH PRODUCTS ARE COVERED UNDER THIS RETURNS POLICY?

All products purchased on our website, including bikes, equipment, and apparel. All returns are subject to review by our staff. We do stand behind our returns policy and want to make sure you are completely satisfied with your purchase. Specialized reserves its right to refuse a return if we determine at our discretion that the policy is being abused. Also, consider that any return request after 30 days of reception will be automatically rejected regardless of the condition of the product.

Some Specialized products also have specific written guarantees and/or warranties. Details and return policies can be found on the product label, product tag, or warranty card.

WHAT WOULD BE REFUNDED AND HOW LONG WILL IT TAKE TO GET MY MONEY BACK?

After you complete a drop-off or pick-up of return item(s), it may take some time for the item(s) to be transported to Specialized warehouse. Once we receive the item(s), we will verify and inspect the item(s) against the expected product(s) and quantity in your return request.

If we do not receive the expected product(s) and quantity as submitted by you in your return request, or if the item(s) are not in original condition or missing parts/accessories/manuals, we will deduct this from your refund.

Such a refund will be provided after we process your returned item at our facilities. It can take up to 15 business days for us to receive and process your return. In certain circumstances refund time frames may be longer.

Please note that the amount refunded for returned items may be lower if, for example, the item is visibly used or damaged, or if parts, accessories, or manuals are missing. Please note that any delivery costs paid during your original purchase will not be refunded as part of the return process. However, we offer free returns for products purchased online, meaning you won’t incur any costs to ship your product back to us.

Please note that refunds will be reduced for returned items, such as for signs of customer use or damage, or missing parts, accessories, or manuals.

Once we issue your refund, it takes additional time for your financial institution to make funds available in your account.

If you used a bank account or your PayPal balance, your refund can take three to five business days. If you used a credit or debit card, refunds can take a bit longer – up to around 15 days.

SHOULD I RETURN A FAULTY ITEM I RECEIVED?

If you seek to return an item under warranty, please refer to our warranty page or the warranty policy included with your product.

If your product was already damaged when you received it, please contact Rider Care providing Photo Evidence of the damage to get assistance.

WHAT INFORMATION DO I NEED TO RETURN MY ORDER?

To process your return, you'll need the email address used for your purchase and your order number. Your order number typically follows this format: DE-0XXXXXXXXX or ES-0XXXXXXXXX, with the first two letters varying by market. Please ensure you do not include any suffixes like -STH or -PUIS.

You can find your order number in any of the emails we've sent you regarding your purchase.

CAN I CANCEL MY ORDER?

If you wish to cancel your purchase and return the items free of charge, please follow the standard return procedure if applicable. Alternatively, you may exercise your Right of Withdrawal by notifying us with a clear statement of your decision to withdraw from the purchase contract within 14 days of delivery. Please note that in this case, you will be responsible for the return shipping and packaging costs. For more details, please visit our Right of Withdrawal page.