March 2025 - Turbo Como IGH, Como SL IGH & Vado IGH Chain Guard Recall

Dear Specialized Rider,

We are voluntarily recalling chain guards on Turbo Como IGH, Turbo Como SL IGH, and Turbo Vado IGH e-bikes sold between 2021 and 2024.

REASON FOR THIS RECALL:

Loose clothing may get entrapped in the drivetrain, posing a fall hazard.

AFFECTED PRODUCT:

Chain guards on Turbo Como IGH, Turbo Como SL IGH and Turbo Vado IGH e-bikes. “IGH” stands for “Internal Gear Hub” which includes all enviolo-equipped bikes with belt drives and Shimano gear hub equipped bikes with both belt and chain drives. If your bike has a rear derailleur, it is not a gear hub equipped bike and therefore not affected

Please use these images, together with the affected product list below, to determine if your bike is affected.

Both Specialized and authorized retailers will contact known/registered owners via email/mail. Riders should use the images above together with the list of affected bike models below to confirm whether they are affected. Riders using the Specialized app will receive a recall notification when the app is opened and the bike is paired & switched on.

WHAT SHOULD I DO IF I HAVE AN AFFECTED BIKE:

If you confirm that your bike is affected by this recall, or you are not sure, please stop riding and make a service appointment with your nearest Authorized Specialized retailer. They will inspect your bike and fit an updated chain guard at no cost to you, in the majority of cases this will be a simple process. Please note that updated chain guards may vary depending on regional compliance requirements.

It is a privilege to share our passion for bikes with you and we hope to get you back riding again quickly. Please reach out to your retailer or contact Specialized Rider Care if you have any questions.

Thank you for riding Specialized,

Eric Schuda - Active Bike Category Leader

LIST OF AFFECTED BIKE MODELS

Full bike model name can be found on your original invoice, on your bike serial number label or by downloading and connecting your bike to the Specialized App. If in doubt, please contact your retailer.

·         COMO SL 5.0

·         COMO 3.0 IGH

·         COMO 4.0 IGH

·         COMO 5.0 IGH

·         VADO 3.0 IGH

·         VADO 3.0 IGH STEP THROUGH

·         VADO 4.0 IGH

·         VADO 4.0 IGH STEP THROUGH

·         VADO 5.0 IGH

·         VADO 5.0 IGH STEP THROUGH

·         VADO S IGH

·         VADO S IGH STEP THROUGH

FULL RETAIL SKU LIST OF AFFECTED BIKE MODELS

FULL RETAIL SKU LIST OF AFFECTED BIKE MODELS