October 26, 2018: Öhlins RXF Update

Dear Specialized Rider,

The safety and reliability of our products is a top priority for us. We have identified a potential problem with an Ö hlins branded RXF36 Air and RXF34 Air suspension forks sold as aftermarket equipment and as original equipment on some Specialized-branded Enduro, Stumpjumper, Fuse, and Levo mountain bicycles. The products were sold between January 2016 through September 2018.

We have received some reports of the air cartridge abruptly springing out of the fork stanchion tube posing fall and injury risks to the rider. We initiated a voluntary report with the Consumer Product Safety Commission (“CPSC”) and are working closely with them on a press release announcing the recall shortly.

We are advising customers globally who have purchased Specialized-branded Enduro, Stumpjumper, Fuse, and Levo mountain bicycles with Öhlins branded RXF36 Air and RXF34 Air suspension forks to immediately stop riding and bring them to their Specialized dealer to receive the repair.

We apologize for the inconvenience this will cause our customers, but it is critically important to us to do everything we can ensure that our bicycles are as safe and reliable.

Please email

[email protected] or call directly at 877-808-8154 if you have any questions.

Jon Goulet Director, Global Quality and Rider Care

October 8, 2018: Öhlins RXF Update

Dear Specialized Rider,

We don't have any updates on the impending Öhlins RXF Air Forks at this time, but we assure you that our teams are continuing to work with government agencies to make progress on an approval.

Thanks again for your patience. We want to get you back on your bike as quickly as we can, and we'll notify you as soon as we have more information.

Jon Goulet

Director, Global Quality and Rider Care

26. Oktober 2018

Lieber Specialized Rider,

Specialized und Öhlins rufen freiwillig Öhlins RXF36 und RXF34 Air Gabeln zurück, die als Aftermarket und originalverbaut an einigen Specialized Enduro-, Stumpjumper FSR-, Fuse- und Levo-Fahrrädern der Modelljahrgänge 2017 und 2018 verkauft wurden.

BETROFFENE MODELLE: Wenn Sie eine Öhlins RXF36 oder RXF34 Luftgabel besitzen, stellen Sie bitte umgehend die Nutzung Ihres Fahrrad ein, und bringen Sie die Gabel zu Ihrem nächsten autorisierten Specialized Fachhändler. Betroffene Gabeln sind schwarz mit "ÖHLINS" in Gold auf dem Casting. Sie haben "RXF36" oder "RXF34" auf der Gabelbrücke geschrieben (siehe Bild). Wenn Sie nicht sicher sind, ob Sie eine betroffene Gabel haben, kann Ihr autorisierter Fachhändler Ihnen helfen. Öhlins RXF36 Coil Gabeln (kein Luftventil auf der rechten oberen Kappe und "TTX" und "Coil" auf der Rückseite der linken Gabelseite) sind nicht Teil dieses Rückrufs.

HINTERGRUND DES RÜCKRUFS: Bei einigen Gabeln ist die rechte obere Kappe möglicherweise nicht ausreichend festgezogen, was in einigen Fällen dazu führen kann, dass die obere Kappe sich beim Fahren weiter löst. Wenn dies geschieht, kann die Luftkartusche schlagartig aus dem Standrohr herausspringen, was zu einer Verletzungsgefahr für den Fahrer führen kann.

WAS WIRD ÖHLINS FÜR BETROFFENE FAHRER TUN: Wenn Ihre Gabel betroffen ist, wird Ihr autorisierter Fachhändler die Gabel kostenlos für Sie reparieren.

Bei Fragen wenden Sie sich bitte an Ihren autorisierten Fachhändler oder an das Germanic Rider Care Team unter [email protected].

Öhlins RXF

17. September 2018

Dear Specialized Rider,

At Specialized, your safety is our primary concern. So, whenever this is compromised, we take immediate action.

Based upon reports from the field, we've concluded that the Öhlins RXF 36 29/27.5+ and 27.5” Air Forks that are spec’d as original equipment on the 2017 Stumpjumper, Enduro, and Fuse, the 2018 Stumpjumper, Enduro, Turbo Levo, and Fuse, and the Öhlins RXF 34 Air fork sold separately in the aftermarket, may contain a defect in the top cap which potentially affects safety. Specifically, the right-side top cap on some forks may not be adequately torqued, which in some cases, may lead to the top cap working itself free through riding. When this happens, the air cartridge may abruptly spring out of the stanchion tube causing a risk of injury to the rider. Therefore, we've decided to ask riders to stop riding, and our retailers to stop selling, affected forks and bicycles.

We are working, urgently, in partnership with Öhlins on a remedy to this issue. Once we have obtained the necessary government approvals on our solution, we will issue a recall to fix the forks and get you back riding. As we progress with our recall strategy and approvals, we will provide weekly updates on this page.

Please note that other Öhlins Forks, such as the RXF 36 Coil forks, are unaffected by this notice.

We wish to apologize for this inconvenience and thank you for your patience.

Thanks for riding Specialized.

Jon Goulet

Director, Global Quality and Rider Care