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Specialized Canada is a separate entity from Specialized in other countries across the world. As such, there are different policies, procedures, and laws to which Specialized abides to in different countries. To address this concern with the appropriate people, you will need to contact Specialized in your country of residence. Clicking the following link will provide you with the necessary contact information for all of the different Specialized entities across the globe:
As sponsorship and donations can affect our dealers and business in their area, these requests must now be made directly through them. If your local dealer is on board with your cause, and or feels that you would be a good athlete ambassador for our products, they can help you get available sponsorship support through their sales and account representatives.
Being a sponsored athlete is a privilege and responsibility. It is not for everyone, and unfortunately, sponsorship cannot be offered to all that request this support. As a sponsored athlete or event, you are expected to promote the sport, services, and products of both your local dealership and Specialized with class and dignity. You should only contact your local dealer regarding sponsorship opportunities if you are serious about promoting and being an ambassador for your local dealer and Specialized.
The best way to find a dealer in your area is to make sure you are logged into your region on our website and then use the "Find a Retailer" link located at the top of the page. There, you will find contact information for a Specialized representative, or you can use the contact information below:
Specialized Canada Inc.
20975 rue Daoust
Ste-Anne-de-Bellevue, QC H9X 0A3
Canada
Tel: 1-800-465-8887
The best way to get to know us is to ride one of our bikes! Check with your local retailer, some of them host demo ride sessions or you might just be able to demo a bit with. We are also present at some big cycling events around the country where we do some demos!
You can change your account information by selecting Sign In / My Account in the top right corner of any page. Enter your email address and password to view your account information. You can update your name, password, billing/shipping information, and your preferred riding style.
Registration will help us provide you with better service. We can keep you updated regarding important information that applies to your bike or riding style. Warranty inquiries will also become more efficient. Having your bike registered may further help if your bike gets stolen.
In case of Roval wheels and components, make sure you register them in order to receive additional benefits. Head over to
Any Specialized-brand bicycle can be registered by its proper owner from our website. Same goes for our Roval wheels. The bike registration form can be found here. The Roval bike registration can be found
here. You can also access the forms at any time by clicking "Bicycle Registration" or "Roval Registration" at the bottom of our website.
To register your bike, you will need the serial number from underneath the bottom bracket on your bike. Registration is advantageous in that it provides us with a way to give local police ownership information on recovered stolen bikes. It is also useful in warranty- and service-related situations.
For Bikes purchased on Specialized.com, they will be shipped to a participating local retailer of your choice, where the bike will be professionally built and you can pick it up when it is ready.
You will receive email notifications when the bike has shipped to the retailer, when the retailer has received the bike, and then when the bike is ready so you can schedule delivery with your retailer.
For Equipment, you can choose either to have it delivered to our participating local retailer or shipped directly to your home.
You will receive email notifications when the product leaves our warehouse and is on it’s way to you.
All bikes purchased on specialzied.com are covered under Specialized’s Global Warranty Policy. We gladly accept returns as described in our return policy.
We only deliver orders to physical mailing addresses within Canada, excluding PO boxes.
For information regarding other markets, visit your local retailer or contact one of our market representatives under International Subsidiaries and Distributors
We currently only offer shipping through Canada Post. To determine the pricing, add your items to the cart and proceed with the checkout process.
Upon shipment, you will receive an email with your tracking number. You can also look up the status of your order by logging into your account on our website and then clicking the “order history” link in the drop-down menu on the left. If your account information does not update with your tracking number, contact our Rider Care Department at (800) 465-8887.
We do our best to ship all orders within the same day or the following business days. We currently experiencing a delay in shipping where it might take 2-3 business days for an order to leave tour warehouse. We do appologize for the inconvenience this may cause!
We generally accept all major credits cards issued in Canada, with a Canadian billing and shipping address. We also accept other forms of electronic payment, such as PayPal or Apple Pay. You will see our full list of available payment options during the checkout process.
Once an order is submitted, our warehouse staff in most cases starts to process the order immediately which means we cannot accommodate any changes. An order may be packed and on the truck within 20 minutes of receiving payment. If you have placed an order that needs to be cancelled, give us a call as soon as possible at (877) 808-8154. We will do what we can to accommodate your request. If your order cannot be cancelled, check out our return policy.
Any available financing options will be displayed on our product page. Simply select the product you are interested in and then look for financing information.
Yes! For more details on this program, please go to
www.specializedwaterbottles.com or contact our water bottle expert
We only deliver orders to physical mailing addresses within Canada and to Canadian retailers. If you live in a different country, visit
For any bike order, we offer you shipping your order at a retailer location of your choice by selecting the Click & Collect option. For any equipment order, we can ship it to any Canadian address or to any retailer location.
For more information on Click & Collect orders, please visit our Click & Collect Frequently Asked Questions page.
Upon shipment of your order, you will receive an email with your tracking number. Please note it may take a couple of hours before the tracking number link displays information. If you placed an order under your registered user, you can look up the status of your order by logging into your account on our website and then clicking the “order history” link in the drop-down menu on the left. If your account information does not update with your tracking number, contact our Rider Care Department at 1 (800) 465-8887.
We do our best to ship all orders within 2-3 business days following the order.
We accept all major credit cards issued in Canada, with a Canadian billing and shipping address. We also accept other forms of electronic payment, such as PayPal, Google Pay or Apple Pay. You will see our full list of available payment options during the checkout process.
Yes! We have partnered with Klarna to offer you a convenient way to finance your purchases. We offer you to pay in 4 easy interest-free installments with Klarna. You can use Klarna for orders that are $3 000 or less. This option for financing will be available during the checkout process.
For more information about Klarna please check out our
You can only enter one promo code at a time, per transaction.
Once an order is submitted, our warehouse staff in most cases starts to process the order immediately which means we cannot accommodate any changes. An order may be packed and on the truck within 20 minutes of receiving payment. If you have placed an order that needs to be canceled, give us a call as soon as possible at 1(800) 465-8887. We will do what we can to accommodate your request. If your order cannot be canceled before its shipment, check out our return policy.
Specialized produces many proprietary parts for our bikes that require a certain level of expertise and knowledge to install. These parts are not available for purchase directly from us. The way to order service parts is by having your local dealer contact their Retail Care representative to set up a special order for you.
You can also contact our Customer Service Department at \(800\) 465-8887 or
First, look over your frame to see if there are any stickers indicating its size \(for example: 17, 19, M, L, 56, 58, etc.\). If a sticker indicating the size does not exist, then follow these simple steps:
Note: A serial number does not indicate the size, model, or year of a bicycle. We will not be able to tell you this information with only the serial number. If you do not know the model and year of your bicycle, you will need to find it manually via the photos in the online archive.
Helmets are not repairable. We recommend that you replace the helmet if you hit your head at all. Even the slightest hit can compromise the integrity of the helmet. You simply need to take your crashed helmet into a local Specialized dealer, and they can help you process that as a loyalty replacement and give you 20% off the retail price of a new helmet. Please note that the loyalty replacement does not pertain to helmets that are older than three years old.
We want you to be confident when purchasing through our webstore. See below for our return policy for equipment and bikes. For questions about warranty, please refer to our warranty section.
Equipment Purchases (Apparel, Components, Gear)
Specialized offers a one-time 30-day satisfaction guarantee on all Specialized-branded equipment purchased from our online webstore at
www.specialized.com. Specialized-branded equipment includes apparel, components, and gear. For returns or exchanges of Roval-branded wheels and components, please refer to
This means Specialized-branded equipment purchased in our webstore can be returned and shipped back to us one time for any reason and in any condition within 30 days of receipt of the order for a full refund, excluding shipping and handling. A one-time exchange for a different size and/or color of the same item can be accommodated subject to availability and provided the desired item is the same price as the original item. Exchanges for different items or differently priced items cannot be made. If we receive such a request, we will automatically process the original item for a refund instead.
In all events, return shipping charges are the responsibility of the consumer. To initiate a return or exchange, please fill out and submit the form provided with your item or contact our Customer Service Department at (877)808-8154 or
Pick Up In-Store Purchases (Bikes)
If you purchased a bike through our Pick Up In-Store, you have 15 days from receipt to return it in new/unused condition. To initiate a return or exchange for a different size or color, if available, please contact our Customer Service Department at (877) 808-8154 or
[email protected]. Our Customer Service Team will let you know the details on how to return or exchange your bike. In all events, the bike needs to be in new/unused condition and must include all components and accessories you originally received from your retailer. Return shipping charges may apply. Please do not return it to your retailer.
Other Terms & Conditions for Returns or Exchanges
We will do our best to process returns or exchanges within five business days of Specialized’s receipt of the returned item. Any loss or damage that occurs during return shipping is the responsibility of the consumer. In case of a return, once approved, a credit will be issued back to the original form of payment for the full purchase price, including applicable tax, but excluding shipping and handling. Depending on the original form of payment used, there may be a delay between us processing the refund and it posting to your account.
When sending merchandise back to Specialized, please use the following address:
Specialized Online Store Returns
1475 South 5070 West Ste. A
Salt Lake City, Utah 84104
We can only process direct exchanges for a different color or size of the same type item, subject to availability and provided the desired item is the same price as the returned item. For all other requests, we will issue a refund based on the terms above and the desired item can be purchased separately in a new transaction.
To return an item purchased from a Specialized dealer, please contact the dealer directly.
Please refer to our
return policy for all the details.
For more information, see our
For any question regarding our price policy, or wish to get a price adjustment on a previous order, we encourage you to contact our Rider Care Team
If a product bought on specialized.com has been reduced in price 30 days post-purchase, Specialized Canada is committed to give you the difference in price in the form of a credit for a future purchase. In order to get your credit, please contact our Rider Care Team.