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Specialized Canada is a separate entity from Specialized in other countries across the world. As such, there are different policies, procedures, and laws to which Specialized abides to in different countries. To address this concern with the appropriate people, you will need to contact Specialized in your country of residence. Clicking the following link will provide you with the necessary contact information for all of the different Specialized entities across the globe: International Subsidiaries and Distributors
As sponsorship and donations can affect our dealers and business in their area, these requests must now be made directly through them. If your local dealer is on board with your cause, and or feels that you would be a good athlete ambassador for our products, they can help you get available sponsorship support through their sales and account representatives.
Being a sponsored athlete is a privilege and responsibility. It is not for everyone, and unfortunately, sponsorship cannot be offered to all that request this support. As a sponsored athlete or event, you are expected to promote the sport, services, and products of both your local dealership and Specialized with class and dignity. You should only contact your local dealer regarding sponsorship opportunities if you are serious about promoting and being an ambassador for your local dealer and Specialized.
The best way to find a dealer in your area is to make sure you are logged into your region on our website and then use the "Find a Retailer" link located at the top of the page. There, you will find contact information for a Specialized representative, or you can use the contact information below:
Specialized Canada Inc.
20975 rue Daoust
Ste-Anne-de-Bellevue, QC H9X 0A3
Canada
Tel: 1-800-465-8887
The best way to get to know us is to ride one of our bikes! Check with your local retailer, some of them host demo ride sessions or you might just be able to demo a bit with. We are also present at some big cycling events around the country where we do some demos!
You can change your account information by selecting Sign In / My Account in the top right corner of any page. Enter your email address and password to view your account information. You can update your name, password, billing/shipping information, and your preferred riding style.
Registration will help us provide you with better service. We can keep you updated regarding important information that applies to your bike or riding style. Warranty inquiries will also become more efficient. Having your bike registered may further help if your bike gets stolen.
In case of Roval wheels and components, make sure you register them in order to receive additional benefits. Head over to Roval Registration.
Any Specialized-brand bicycle can be registered by its proper owner from our website. Same goes for our Roval wheels. The bike registration form can be found here. The Roval bike registration can be found here. You can also access the forms at any time by clicking "Bicycle Registration" or "Roval Registration" at the bottom of our website.
To register your bike, you will need the serial number from underneath the bottom bracket on your bike. Registration is advantageous in that it provides us with a way to give local police ownership information on recovered stolen bikes. It is also useful in warranty- and service-related situations.
For Bikes purchased on Specialized.com, they will be shipped to a participating local retailer of your choice, where the bike will be professionally built and you can pick it up when it is ready.
You will receive email notifications when the bike has shipped to the retailer, when the retailer has received the bike, and then when the bike is ready so you can schedule delivery with your retailer.
For Equipment, you can choose either to have it delivered to our participating local retailer or shipped directly to your home.
You will receive email notifications when the product leaves our warehouse and is on it’s way to you.
All bikes purchased on specialzied.com are covered under Specialized’s Global Warranty Policy. We gladly accept returns as described in our return policy.
We only deliver orders to physical mailing addresses within Canada, excluding PO boxes.
For information regarding other markets, visit your local retailer or contact one of our market representatives under International Subsidiaries and Distributors
We currently only offer shipping through Canada Post. To determine the pricing, add your items to the cart and proceed with the checkout process.
Upon shipment, you will receive an email with your tracking number. You can also look up the status of your order by logging into your account on our website and then clicking the “order history” link in the drop-down menu on the left. If your account information does not update with your tracking number, contact our Rider Care Department at (800) 465-8887.
We do our best to ship all orders within the same day or the following business days. We currently experiencing a delay in shipping where it might take 2-3 business days for an order to leave tour warehouse. We do appologize for the inconvenience this may cause!
We generally accept all major credits cards issued in Canada, with a Canadian billing and shipping address. We also accept other forms of electronic payment, such as PayPal or Apple Pay. You will see our full list of available payment options during the checkout process.
Once an order is submitted, our warehouse staff in most cases starts to process the order immediately which means we cannot accommodate any changes. An order may be packed and on the truck within 20 minutes of receiving payment. If you have placed an order that needs to be cancelled, give us a call as soon as possible at (877) 808-8154. We will do what we can to accommodate your request. If your order cannot be cancelled, check out our return policy.
Any available financing options will be displayed on our product page. Simply select the product you are interested in and then look for financing information.
Yes! For more details on this program, please contact our water bottle expert Matt Karpinski (matthew.karpinski@specialized.com).
You can only enter one promo code at a time, per transaction.
Once an order is submitted, our warehouse staff in most cases starts to process the order immediately which means we cannot accommodate any changes. An order may be packed and on the truck within 20 minutes of receiving payment. If you have placed an order that needs to be canceled, give us a call as soon as possible at 1(800) 465-8887. We will do what we can to accommodate your request. If your order cannot be canceled before its shipment, check out our return policy.
Specialized produces many proprietary parts for our bikes that require a certain level of expertise and knowledge to install. These parts are not available for purchase directly from us. The way to order service parts is by having your local dealer contact their Retail Care representative to set up a special order for you.
You can also contact our Customer Service Department at \(800\) 465-8887 or contact us here.
First, look over your frame to see if there are any stickers indicating its size \(for example: 17, 19, M, L, 56, 58, etc.\). If a sticker indicating the size does not exist, then follow these simple steps:
Measure the length of your bicycle's head tube. The head tube is the part of the frame that the front fork inserts into. It is the forward most part or "tube" of the frame and it is arranged in a slight angle off of vertical. You will need to measure this length in millimeters.
Once you have the length of your bicycle's head tube in millimeters, you can then compare that length to the geometry chart for your corresponding year and model of bicycle. A geometry chart is a chart that lists all of the important measurements of your bicycle's frame in relation to each size the bicycle was made in. The geometry chart for your specific model and year \(as well as other valuable information about your specific bicycle model\) can be found on the corresponding product detail page. If it’s a current year bike, you will find the product detail page by clicking on “Bikes” on the top menu and then searching by category and family. If it’s a previous year model you will find the product detail page in the archive section of the Specialized website. The archive section can be found on the footer of any page on our website. In the Resources column, you will see "Bike Archive."
Once you've located your specific model and year in the online archive, click on the picture to see the Product Detail Page and scroll down until you see the “Geometry” chart. This will show you the geometry chart for your specific model and year in accordance with all of the sizes the bicycle came in.
Locate the row in the geometry chart labeled "head tube length" and scan across the row until you find the measurement that matches the measurement that you took from your bicycle's head tube.
One you've found a match, scan to the top of that column and you'll see the corresponding size of your bicycle.
Note: A serial number does not indicate the size, model, or year of a bicycle. We will not be able to tell you this information with only the serial number. If you do not know the model and year of your bicycle, you will need to find it manually via the photos in the online archive.
Helmets are not repairable. We recommend that you replace the helmet if you hit your head at all. Even the slightest hit can compromise the integrity of the helmet. You simply need to take your crashed helmet into a local Specialized dealer, and they can help you process that as a loyalty replacement and give you 20% off the retail price of a new helmet. Please note that the loyalty replacement does not pertain to helmets that are older than three years old.
Please follow this link to learn about our Returns Policy
For more information, see our Global Warranty Policy page
For any question regarding our price policy, or wish to get a price adjustment on a previous order, we encourage you to contact our Rider Care Team
If a product bought on specialized.com has been reduced in price 30 days post-purchase, Specialized Canada is committed to give you the difference in price in the form of a credit for a future purchase. In order to get your credit, please contact our Rider Care Team.