FAQ

Who qualifies for the Retailer Employee Purchase Program?

The Specialized Retailer Employee program is for staff that works at Specialized Authorized Retailers. You can apply for the Retailer Employee program if you are currently employed by a Specialized Authorized Retailer. Applying for the Retailer Employee program does not guarantee approval.

When should I expect a response to my application?

Please allow 10 days to receive a response and check your spam folder if you have not seen our email response. If you have not received an email after 10 days, please contact your brand sales specialist.

How often do I need to reapply for the Employee Purchase Program?

Your Retailer Employee account will expire one year after its approval date. You will receive a notification email the month prior to expiration with information on how to reapply.

How do I log in to the Employee purchase website?

Once your account has been approved and you have received our welcome email, please log in to specialized.com using the email that was submitted for approval. Once logged in, your Retailer Employee Purchase account will be active. If it is your first time logging in to this account, you may be asked to change your password. Discounts are displayed once the product is added to the cart.

Are all products discounted?

Most items will be on discount, however items that are already discounted or don’t have sufficient stock may not be discounted.

Can I purchase gifts for someone else through the Retailer Employee Purchase Program?

All adult bikes and equipment purchased through this program are intended for personal use only, purchasing gifts using your account will result in its termination. You can purchase up to two kids bikes per year for immediate family members.

Do you offer warranty on products purchased through the Retailer Employee Purchase Program?

Yes we do. For warranty assistance, please reach out to your Retail Care Team.

Do I have the ability to return any of the products that I purchase?

Yes, returns are allowed so long as they meet the requirements of the Return Policy.

Am I allowed to resell products purchased through this program?

Products purchased through the Retailer Employee Purchase Program must remain in your possession for a minimum of 1 year from the date of purchase.

How long will it take for my order to arrive?

Please allow 7-10 days for delivery of your order. Subject to change without notice.