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It is our mission to make the Specialized Online Store a comfortable, safe and secure place to buy Specialized Bicycling Equipment. Here are some of the things that we do:
Please note that the following applies to items purchased through the Specialized Online Store only. Check with your local Specialized Dealer as to their individual policies.
We employ the latest security technology to protect your credit card information. The server that handles our transactions is in a secure site. We guarantee that every transaction you make at the Specialized Online Store will be 100% secure. Should any unauthorized charges ever be made to your card as a result of shopping here, we will cover your credit card deductible (up to $50).
We use Verisign as our SSL (Secure Socket Layer) digital certificate provider, providing our customers the strongest certificate services available. Your credit card information is encrypted while traveling the Internet. When entering the secure portion of our site the URL will change to store.specialized.com. This is your assurance that your transaction is handled in a secure manner.
We respect your privacy and will not use any information you provide in any manner to which you have not consented. Promise. For further information, please refer to our Privacy Policy.
We want you to be completely satisfied, even thrilled, with the purchase you have made. Should an item purchased through the Specialized Online Store fail to meet your expectations, we will gladly accept its return within 30 days of original purchase for a full refund of the purchase price of the item including any applicable taxes. A copy of the policy, along with a return form, appears on the back of your order's packing list. Click here for our complete Satisfaction Guarantee Policy.
We realize that buying items that are size-specific over the internet is difficult. We try to provide as much information as we can, but sometimes a size just doesn't fit. Or, sometimes the colors don't quite look like they did on your computer screen. So, if within 30 days of receiving your order you need to exhange an item for the same item in a different size or color we can help. We will send out the replacement item within 3 days of receiving the original item back. We will send it Fed-Ex 4-Day, at no charge to you. Click here for our complete Exchange Policy and how to process an Exchange.
All of our products come with the regular Specialized warranty. You are getting brand new stuff just as you would if you were to walk into one of our dealers. Our basic warranty for equipment is a 1 year warranty against any kind of manufacturing or structural defects. The only exception is our computers which are covered by a 2 year warranty. For information on if an item is covered by warranty or how to process a warranty contact one of our Dealers or call our customer service department M-F (excluding holidays) between 7am & 5pm at: (877) 808-8154. Please note that any item bought from one of our dealers needs to be taken back to that dealer.
We make every effort to answer your phone calls the first time. However, if you have to leave a message we will return your phone call by the next business day (most times we get back to you within a couple of hours). The same holds true for your e-mails. So, if you ever have any questions regarding our Online Store or we can help with enhancing your shopping experience please call us toll free between 7am - 4pm MST, M-F at: (877) 808-8154 or e-mail us at store_customerservice@specialized.com.
Top Please note that the following applies to items purchased through the Specialized Online Store only. Check with your local Specialized Dealer as to their individual policies.
Security
We employ the latest security technology to protect your credit card information. The server that handles our transactions is in a secure site. We guarantee that every transaction you make at the Specialized Online Store will be 100% secure. Should any unauthorized charges ever be made to your card as a result of shopping here, we will cover your credit card deductible (up to $50).
We use Verisign as our SSL (Secure Socket Layer) digital certificate provider, providing our customers the strongest certificate services available. Your credit card information is encrypted while traveling the Internet. When entering the secure portion of our site the URL will change to store.specialized.com. This is your assurance that your transaction is handled in a secure manner.
Privacy
We respect your privacy and will not use any information you provide in any manner to which you have not consented. Promise. For further information, please refer to our Privacy Policy.
30 Day Satisfaction Guarantee
We want you to be completely satisfied, even thrilled, with the purchase you have made. Should an item purchased through the Specialized Online Store fail to meet your expectations, we will gladly accept its return within 30 days of original purchase for a full refund of the purchase price of the item including any applicable taxes. A copy of the policy, along with a return form, appears on the back of your order's packing list. Click here for our complete Satisfaction Guarantee Policy.
Exchanges
We realize that buying items that are size-specific over the internet is difficult. We try to provide as much information as we can, but sometimes a size just doesn't fit. Or, sometimes the colors don't quite look like they did on your computer screen. So, if within 30 days of receiving your order you need to exhange an item for the same item in a different size or color we can help. We will send out the replacement item within 3 days of receiving the original item back. We will send it Fed-Ex 4-Day, at no charge to you. Click here for our complete Exchange Policy and how to process an Exchange.
Warranties
All of our products come with the regular Specialized warranty. You are getting brand new stuff just as you would if you were to walk into one of our dealers. Our basic warranty for equipment is a 1 year warranty against any kind of manufacturing or structural defects. The only exception is our computers which are covered by a 2 year warranty. For information on if an item is covered by warranty or how to process a warranty contact one of our Dealers or call our customer service department M-F (excluding holidays) between 7am & 5pm at: (877) 808-8154. Please note that any item bought from one of our dealers needs to be taken back to that dealer.
Customer Service
We make every effort to answer your phone calls the first time. However, if you have to leave a message we will return your phone call by the next business day (most times we get back to you within a couple of hours). The same holds true for your e-mails. So, if you ever have any questions regarding our Online Store or we can help with enhancing your shopping experience please call us toll free between 7am - 4pm MST, M-F at: (877) 808-8154 or e-mail us at store_customerservice@specialized.com.